At eurodripusa.net, we understand that purchasing eyewear online requires trust. That’s why we’ve built our reputation on providing not only stylish and high-quality eyeglasses but also a truly worry-free shopping experience. We want you to be completely confident in your purchase, regardless of whether you’re thinking about what 39.00 euros converts to in dollars or any other pricing consideration. Our commitment is to your satisfaction, and our return policy reflects this dedication.
Eyeglasses Warranty for Customer Satisfaction
Our 100% Worry-Free Guarantee
Our objective is straightforward: we want every customer to have a fantastic experience shopping with us. If, for ANY REASON, you are not completely satisfied with your eyeglasses, you can return them. We offer a one-time exchange at absolutely no cost to you, or you can opt for a full store credit, valid for up to 90 days after you receive your order! And to make things even easier, we provide FREE return shipping!
For customers who prefer a full monetary refund, we also offer this option. You may request a full refund* on your original purchase if you return your glasses within 30 days of delivery. Please note that original shipping charges are non-refundable. *Please be aware that certain limitations apply to multifocal lenses (progressives and bifocals), which are detailed below.
Key Points of Our Return Policy:
To ensure a smooth return process, here are the essential details you should know:
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Initiate Your Return within 90 Days: If you need to return your eyeglasses, please contact us within 90 days of the original delivery date. You can reach us by phone, through our Live chat feature on our website, or via email. Our customer service team will gladly provide you with a Return Merchandise Authorization (RMA) number. This RMA number is essential for processing your return. Along with the RMA, we will also send you a prepaid postage return label (for Domestic First-Class U.S. Mail). It’s important to note that your warranty coverage is determined by the postmark date on your returned package and the type of lenses you ordered (please see specific limitations below). We are unable to process or accept returns that are sent without a valid RMA number.
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30-Day Full Refund Option: For a full refund back to your original payment method, it’s crucial to contact us to request your RMA and prepaid shipping label promptly. The package you return must be postmarked within 30 days from the date your order was originally delivered. Refunds are processed only after we have received the returned merchandise in its original condition. The refund amount will be consistent with your warranty coverage and will reflect any discounts that were applied to your original order.
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Remake Policy and Associated Fees: After an initial order has been remade under warranty, any subsequent remakes will incur a 50% remake fee. If you request a refund after a remake has been performed, the refund will be 50% of the original order price. Alternatively, you can choose to receive a 50% refund in the form of store credit.
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Non-Refundable Remake Fees: Please be aware that remake fees, once assessed and paid, are non-refundable.
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Condition of Returned Items: Returned items must be sent back in their original condition and must include the hard case that you received with your order. You are welcome to keep any accessories that were included as complimentary gifts.
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Returns on Buy One Get One Promotions: If you are returning a single pair of eyeglasses that was part of a “buy one get one” promotional offer, the discounted pair is eligible for a full refund or store credit. If you choose to return only the full-price item from a “buy one get one” promotion, the refund or credit issued will be reduced by the amount of the discount you originally received.
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EyeBucks Policy: Once EyeBucks have been used as a payment method, they are non-refundable.
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Store Credit After 30 Days: Beyond the initial 30-day period from delivery, and for any order placed with eurodripusa.net, returns are refundable in store credit only.
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Re-Lens Orders with Rimless Frames: For “Re-Lens” orders that involve rimless frames, please note that the custom drilling and mounting fees associated with these orders are non-refundable.
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Re-Lens Order Handling Fee: If you are returning a re-lens order, the Re-Lens Handling fee is non-refundable.
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Home Try-On Order Fee: In the case of returning a ‘Home Try-On’ order, the $10 fee charged for this service is refundable exclusively in EyeBucks. These EyeBucks can be used towards a future purchase of frames and lenses from eurodripusa.net.
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*Excluded Lenses: Multifocal Lenses:
- Multifocal Lens Policy: Orders for bifocal and progressive lenses are eligible for a one-time exchange or remake at no charge within the first 90 days following delivery. Any modifications made to an order before it is shipped will count as the single permitted free exchange or remake. If you request a full refund for multifocal lenses, you have the option to receive the refund to your original credit card or as in-store EyeBucks credit, but it will be subject to a 30% restocking fee.
Effective Date: 1/23/17
We at eurodripusa.net are dedicated to ensuring your complete satisfaction. We believe that understanding our return policy, and knowing the value you receive whether considering prices in euros or dollars, provides peace of mind and makes your online eyewear shopping experience truly worry-free.
