Watch an insightful OnDemand Webinar featuring LKQ Euro Car Parts and Genesys experts, exploring the digital transformation of customer experience in the automotive sector.
In an industry traditionally rooted in conventional practices, LKQ Euro Car Parts is pioneering a modern approach to customer interaction. This webinar delves into their inspiring journey of digital evolution, showcasing how they are successfully integrating innovative digital channels like voice notes and WhatsApp to meet the evolving expectations of today’s customers.
Discover the strategies employed by LKQ Euro Car Parts to ensure their teams embrace this digital shift, facilitating a seamless transition and future-proofing their operations for the digital age. This session offers invaluable insights for businesses seeking to create a customer experience (CX) landscape that not only meets but exceeds future standards.
Featured Speakers:
Chloe Thomson – Continuous Improvement Manager, Euro Car Parts Ltd
Chloe Thomson, a dedicated professional with nearly two years at LKQ Euro Car Parts Ltd., brings her expertise as a Continuous Improvement Manager to the forefront. Her focus on operational efficiency and process optimization has been instrumental in streamlining workflows and driving impactful improvements within the organization.
Gerry Brown – The Customer Lifeguard
Gerry Brown, a seasoned author, speaker, workshop facilitator, and consultant at The Customer Lifeguard, offers a wealth of experience in customer service, customer experience, contact centers, and CRM. With broad experience across diverse market segments in the UK, Canada, EMEA, and the USA, Gerry provides unique perspectives grounded in fundamental principles of Culture, Commitment, Communication, and Community, rather than fleeting trends.
Joe Partridge-Jones – Senior Account Executive, Genesys
Joe Partridge-Jones, a Senior Account Executive at Genesys, a global leader in CX solutions, is a highly experienced sales professional with over a decade in IT and Software sales. Joe specializes in guiding organizations through their CX and digital transformations, leveraging AI and automation-powered technologies to enhance customer strategies and deliver significant returns on investment through consultative and best-in-class technology adoption.
