Zagreb, Croatia – Mplus has kicked off the year with a significant achievement, securing the Top Workplace Award 2024. This prestigious accolade, presented by HR solutions provider Luppa, acknowledges Mplus’s exceptional commitment to its workforce and the creation of an inspiring and engaging work environment for its Mplus Euro Employees.
The Top Workplace Award is a testament to companies that significantly outperform industry benchmarks in employee satisfaction and engagement. Mplus exceeded the industry average by over 20% across all evaluation categories, demonstrating its dedication to fostering a workplace where mplus euro employees feel valued, connected, and motivated in their roles.
Bruna Kostelac Košir, Chief People Officer at Mplus, emphasized the collective nature of this achievement: “This award is dedicated to every one of our employees who actively contributes to our culture of excellence and unity. It also reflects the success of our leadership in driving remarkable engagement among mplus euro employees, setting a high benchmark for the year ahead.”
Luppa’s evaluation process involved comprehensive employee surveys across 64 companies and 55,640 employees. The assessment was based on three core metrics: Employee Net Promoter Score (eNPS), overall engagement, and satisfaction across twelve key dimensions. These dimensions included communication, work-life balance, leadership effectiveness, collaboration, learning and development opportunities, work organization, overall engagement, employee loyalty, innovation and change management, working conditions, alignment with company vision and purpose, and employee autonomy. Mplus’s strong performance in these areas underscores its holistic approach to employee well-being and professional growth for all mplus euro employees.
Investing in Mplus Euro Employees: Leadership and Development Initiatives
The Top Workplace Award 2024 follows a year marked by significant investment in mplus euro employees through various initiatives focused on development, inclusivity, and well-being. A key program was the Mplus Front Line Leaders Development Program, which provided extensive training to 250 team leaders across six countries, totaling over 920 hours of development. Notably, women represented 57% of the participants, highlighting Mplus’s commitment to gender diversity in leadership.
This leadership program has also received external recognition, winning the Golden Award for 1st place in the Best Leadership Development Program category by TEGEP (Türkiye Learning and Development Association). Furthermore, it was shortlisted at the prestigious European Contact Centre & Customer Service Awards (ECCCSA) in London, competing against programs from 44 countries. These accolades further validate Mplus’s commitment to excellence in leadership development for its mplus euro employees.
Beyond leadership programs, Mplus has implemented flexible work policies, enhanced employee benefits packages, and launched mental health and well-being campaigns. “These initiatives have played a crucial role in boosting employee engagement, building stronger trust, and fostering an environment where every individual mplus euro employee feels valued and empowered,” stated Bruna Kostelac Košir.
Other recipients of the 2024 Top Workplace Award include notable companies such as Rimac Technology, JGL, and Wörwag Pharma, demonstrating the high standards set by Luppa and the competitive landscape of workplace excellence in Europe.
About Luppa and Mplus
Luppa, developed by Degordian, is a digital platform specializing in assessing and analyzing employee satisfaction and engagement. It offers valuable insights to managers, HR departments, and company leaders, enabling them to identify organizational strengths and areas for improvement from an employee perspective. Luppa’s tools support data-driven action plans aimed at increasing employee satisfaction, reducing turnover, and ultimately enhancing overall business performance.
Mplus is a leading European Business Process and Technology Outsourcing (BPTO) provider, part of the BOSQAR INVEST group. As the BPTO vertical, Mplus, including its parent company M Plus Croatia d.o.o and subsidiaries, stands as a pioneer in independent contact center services in the Adriatic region. Mplus effectively integrates contact centers, IT solutions, and employment services to deliver comprehensive customer support solutions globally. With a diverse client portfolio spanning telecommunications, finance, technology, energy, logistics, and consumer goods, Mplus operates across 42 locations in 15 countries. The Mplus team of over 11,600 professionals delivers exceptional customer experiences in more than 32 languages, with a significant presence in markets across Europe, including Germany, Romania, Slovakia, Slovenia, Serbia, and Turkey, ensuring top-tier service for its clients and a rewarding career environment for its mplus euro employees.
