At 39dollarglasses.com, we want you to be completely satisfied with your purchase. We understand that buying eyeglasses online involves trust, and we stand firmly behind the quality of our products and the satisfaction of our customers. Perhaps you’re even comparing prices, thinking about what 39 euros might be in dollars and wondering if you’re getting the best deal. Rest assured, our 100% Worry-Free Guarantee! is designed to give you peace of mind, regardless of currency considerations.
Our primary goal is simple: ensuring every customer enjoys a fantastic experience shopping with us. If, for ANY REASON, you are not happy with your eyeglasses, you can return them for a one-time exchange absolutely free, or receive a full store credit. This generous window extends for up to 90 days from the delivery date! We even cover the cost of returns with FREE return shipping!
Alternatively, if you prefer a full refund* to your original payment method, you can return your glasses within 30 days of delivery. Please note that shipping charges are non-refundable. *Kindly be aware that certain limitations apply to multifocal lenses, specifically progressives and bifocals. Details are provided below.
Here’s a breakdown of our straightforward return policy:
- Initiate Your Return: Contact us via phone, Live chat, or email within 90 days of your order’s delivery date. We will promptly issue a Return Merchandise Authorization (RMA) number and a prepaid postage return label for domestic First-Class U.S. Mail. Your warranty coverage is determined by the postmark date on your returned package and the lens type you ordered (see below for limitations). Returns without an RMA number cannot be processed or honored.
image showing 90 day warranty
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Full Refunds (Within 30 Days): For a complete refund back to your original payment method, please contact us to obtain an RMA and prepaid shipping label. The returned package must be postmarked within 30 days from the original delivery date. Refunds are processed only after we receive the original merchandise back and will align with your warranty coverage, deducting any discounts applied to the original order.
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Remakes and Subsequent Fees: After an initial order remake, any further remakes will incur a 50% remake fee. Refund requests following a remake will be assessed at 50% of the original order price. Alternatively, you may opt for a 50% refund in store credit.
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Remake Fees are Non-Refundable: Please note that fees associated with remakes are non-refundable.
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Condition of Returned Items: Returned items must be in their original condition and returned in the hard case provided by us. However, you are welcome to keep any accessories included as our complimentary gift.
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Buy One Get One Promotions: If you are returning a single pair from a buy one get one promotion, the discounted pair remains eligible for a full refund or credit. If only the full-price item is returned, the refunded or credited amount will reflect the discount initially applied.
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EyeBucks Policy: Once used, EyeBucks are non-refundable.
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Store Credit After 30 Days: Beyond the initial 30-day period, refunds for any order will be issued as store credit only.
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Re-Lens Orders with Rimless Frames: For “Re-Lens” orders involving rimless frames, the custom drilling and mounting fees are non-refundable.
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Re-Lens Handling Fee: If returning a re-lens order, the Re-Lens Handling fee is non-refundable.
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Home Try-On Orders: For ‘Home Try-On’ orders, the $10 fee charged is refundable solely in EyeBucks, which can be used towards a future purchase of frames and lenses.
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*Excluded Lenses – Multifocal Lenses:
- Bifocal and progressive lens orders are eligible for a one-time exchange or remake at no charge within the first 90 days following delivery. Any order modifications before shipping will count as the allowed free exchange or remake. Should a full refund be requested, you have the choice of receiving it on your original credit card or as in-store EyeBucks credit, but it will be subject to a 30% restocking fee.
EFFECTIVE DATE: 1/23/17
