Understanding the Valorant refund policy is crucial for any player who makes purchases in the game. Whether you’ve accidentally bought a skin or changed your mind about a VP purchase, knowing what’s refundable and what’s not can save you frustration. This guide explains everything you need to know about Valorant refunds, focusing on what you can get your Euros back for and how the system works.
What Valorant Purchases Are Refundable?
Riot Games offers refunds for unused in-game content and unused Valorant Points (VP) purchased within the last 14 days. The key term here is “unused.” Content is considered used as soon as you load into a match with it equipped, even in custom games or practice modes. This means once you’ve entered the loading screen of any game mode with a skin or accessory, it’s no longer eligible for a refund.
Here’s a clear list of what you CAN get a refund for:
- Unused Valorant Points (VP): If you’ve purchased VP and haven’t spent them, you can request a refund within 14 days of purchase.
- Unused in-game content: This applies to items you’ve bought but haven’t used in a match.
What Valorant Purchases Are NOT Refundable?
It’s equally important to know what you cannot get a refund for. Valorant has a strict policy on certain types of purchases to prevent misuse of the refund system.
You CANNOT get a refund on the following:
- Used Weapon Skins: Once a weapon skin has been used in a game (meaning you’ve reached the loading screen with it equipped), it’s non-refundable.
- Upgraded Weapon Skins: If you’ve upgraded a weapon skin, it becomes non-refundable, regardless of usage.
- Weapon Skin Levels and Variants: Upgrades, levels, and variants for weapon skins are non-refundable.
- Weapon Skin Bundles: Bundles are generally non-refundable.
- Used Accessories: Gun buddies, player cards, sprays, and other accessories become non-refundable once used in a match.
- Agents: Agents are non-refundable. Once you unlock an Agent, you cannot get a refund.
- Premium Battle Passes: Premium Battle Passes are non-refundable.
- Premium Battle Pass Levels: Levels purchased for Premium Battle Passes are non-refundable.
- Radianite Points: Radianite Points are non-refundable.
- Purchases made with Kingdom Credits: Items bought with Kingdom Credits (like Agent Gear or Accessories from the Accessories Store) are non-refundable.
Understanding the Bundle Refund Policy
Valorant’s bundle system has specific refund rules. Bundles themselves are non-refundable. However, there’s a nuance if you buy individual items from a bundle before purchasing the complete bundle.
Bundle Refund Scenario:
If you buy individual items that are part of a bundle and later decide to purchase the entire bundle, you might be eligible for a refund on the individually purchased items. This is only possible if:
- The individual items are unused and not upgraded.
- You haven’t purchased the bundle yet.
Important Considerations for Bundles:
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Free Items in Bundles: Purchasing an individual item that would be free in a bundle will not reduce the bundle’s price. If you’re interested in multiple items in a bundle, buying the bundle directly is usually more cost-effective.
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Discounted Items in Bundles: Similarly, items discounted within a bundle are non-refundable once the bundle is purchased. Buying them individually only reduces the bundle cost by their individual price as shown on the “Buy Bundle” confirmation screen.
How to Request a Valorant Refund
To request a refund for eligible items, you need to contact Riot Games Support.
Steps to Request a Refund:
- Go to the Valorant Support page here.
- Follow the instructions provided on the support page to submit a refund request. This typically involves logging into your Riot account and navigating to the purchase history section.
- If you encounter any issues or have specific questions about a purchase, you can submit a support ticket directly through the Valorant Support website.
For detailed information on refunds, including real money refunds for VP, you can refer to Riot Games’ global refund policy. This policy applies globally, including transactions made in Euros, ensuring a consistent refund process regardless of your currency. The core principles of the refund policy remain the same whether you purchased VP in Euros or any other supported currency.
