When considering a new sewing machine, the brand Euro Pro might come up. One user shared their positive initial experience, stating, “I have never had any problems with mine,” and even mentioned a friend who received a replacement machine quickly when facing an issue right out of the box. This positive anecdote might lead you to believe Euro Pro is a solid choice.
However, it’s crucial to consider the potential downsides. Euro Pro, despite sounding European, is actually a brand name for machines manufactured in Asia. While they might function adequately when working, the significant concern lies in their customer service and parts availability. As one experienced individual pointed out, Euro Pro has a reputation for “the world’s worst customer service.” Attempting to contact their support can be difficult, and sourcing unique parts for repairs can become a major hurdle.
This lack of support extends to repair shops, with many being hesitant to work on Euro Pro machines. The concern is that if they cannot obtain the necessary parts, customers may blame the repair shop rather than the manufacturer. Therefore, while a Euro Pro sewing machine might seem appealing initially, potential buyers should be aware of the risks associated with customer service and long-term maintenance. Choosing a brand with better support and parts availability might be a wiser decision in the long run.
