When planning your stay at the Novotel Roma Eur, it’s important to be aware of the hotel’s policies to ensure a smooth and hassle-free check-in process. This guide outlines the essential information regarding check-in requirements, payment procedures, and health and safety measures currently in place.
Understanding Check-in Requirements at Novotel Roma Eur
To streamline your arrival at Novotel Roma Eur, please ensure you have the necessary documentation and are familiar with their payment policies. The hotel requires guests to present the credit card used for the booking upon check-in. This is a standard security measure to verify the reservation and prevent fraud. If the original card cannot be presented, you will need to provide a third-party authorization from the cardholder, which should be arranged prior to your arrival.
For bookings made with a non-refundable rate, it is particularly important to present the credit card used for the reservation at check-in. Failure to do so may result in the hotel requesting payment through an alternative method, while the original card used for booking will be refunded. This policy ensures the security of the transaction and adherence to the terms of the non-refundable rate.
Furthermore, if the name on the credit card used for the booking does not match the name of the guest staying at Novotel Roma Eur, a third-party authorization from the cardholder is mandatory and must be presented at the property upon check-in.
In addition to credit card verification, all guests are required to present a valid photo identification, such as a passport or national ID card, at check-in. Please also note that any special requests you may have made during the booking process are subject to availability and may incur additional charges. It is advisable to confirm these requests with the hotel directly prior to your arrival.
Health and Safety Measures at Novotel Roma Eur
In response to ongoing health concerns, Novotel Roma Eur has implemented enhanced safety and sanitation measures to prioritize the well-being of guests and staff. Guests can expect increased hygiene protocols throughout the hotel.
Please be aware that food and beverage services at Novotel Roma Eur may be operating with some limitations or may be temporarily unavailable due to current health guidelines. Similarly, spa and gym facilities are currently unavailable. The hotel’s shuttle services have also been temporarily suspended.
To ensure a safe environment for everyone, Novotel Roma Eur is adhering to strict physical distancing measures within the property. In line with local regulations, wearing a face mask is mandatory in all indoor common areas of the hotel. These measures are in place to protect both guests and staff and contribute to a safe and comfortable stay at Novotel Roma Eur.
By understanding these policies and procedures, you can ensure a smooth and pleasant experience at Novotel Roma Eur during your visit to Rome.
